Missing Customer credit card payment
One of our customers paid an invoice with a credit card via MYOB. His card has been debited but we have not recieved notification or the money. He did not get a reciept for payment either just had t...
Forum Discussion
Same here. Did you get the money in the end?
Was the payment done through the Online Invoicing Feature? If yes, you can check we have the correct bank account set up for receiving payments by going to the following:
- Go to Setup and choose Preferences.
- Click the Emailing tab.
- Click Edit payment options. If prompted, log in with your MYOB details.
- Click Edit your service preferences.
If the bank account looks correct and you are still not receiving the funds then please send me a Private Message with your serial number and email address so I can investigate for you.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
