Forum Discussion

LilyUltimate's avatar
LilyUltimate
Experienced User
2 years ago

Missing customer invoice - URGENT PLEASE

Good morning We have entered a customer invoice today in Account right Sales and printed the invoice however the invoice is not showing in MYOB Do you know why this has happened thanks Lily
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi LilyUltimate,

I just want to check if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you.

Regards,
Earl

  • LilyUltimate's avatar
    LilyUltimate
    Experienced User
    2 years ago

    Hi Earl

    the issue has not come up again.

    thanks for checking in will advise if it happens again

     

     

  • LilyUltimate's avatar
    LilyUltimate
    Experienced User
    2 years ago

    Hi Earl

    I have had a strange one again on missing orders.

    Please see attached order no 00430281, this back order seems to have been deleted from MYOB and the invoice number has now been used against another customer.

    How does this happen, no one here has deleted the original back order, it now just seems to have disappeared and the system has allocated that number to someone else!

    Can you look into this one for me.

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      2 years ago

      Hi LilyUltimate,

      Thank you for reaching out and my apologies for the late response. Could you please assist in verifying the Journal Security Audit to determine whether the transaction has been subject to deletion or alteration by either the system or any user?

      Looking forward to hearing from you soon!
      Regards,
      Earl

      • LilyUltimate's avatar
        LilyUltimate
        Experienced User
        2 years ago

        Hi Earl

        I did search the order number and it does not seem to be deleted or altered, it does not appear on any of the reports

        thanks

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