Missing customer invoice - URGENT PLEASE
Good morning We have entered a customer invoice today in Account right Sales and printed the invoice however the invoice is not showing in MYOB Do you know why this has happened thanks Lily
Forum Discussion
Hi LilyUltimate,
I just want to check if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you.
Regards,
Earl
Hi Earl
I have had a strange one again on missing orders.
Please see attached order no 00430281, this back order seems to have been deleted from MYOB and the invoice number has now been used against another customer.
How does this happen, no one here has deleted the original back order, it now just seems to have disappeared and the system has allocated that number to someone else!
Can you look into this one for me.
Hi LilyUltimate,
Thank you for reaching out and my apologies for the late response. Could you please assist in verifying the Journal Security Audit to determine whether the transaction has been subject to deletion or alteration by either the system or any user?
Looking forward to hearing from you soon!
Regards,
EarlHi Earl
I did search the order number and it does not seem to be deleted or altered, it does not appear on any of the reports
thanks
Hi LilyUltimate,
Thanks for your response.
Invoice numbers are typically set to default to the first available number in an 8-character sequence. However, occasionally, when old invoices are deleted, it may attempt to reuse those numbers, disrupting the sequence.One way to ensure the software maintains a consistent sequence is by manually changing the invoice number to your preferred value. After making this manual adjustment for a few invoices, the software will start to remember the new sequence and apply it automatically to any future invoices.
Feel free to post again if you have further queries and one of us will be happy to assist you.
Regards,
Earl
