Forum Discussion

LilyUltimate's avatar
LilyUltimate
Experienced User
2 years ago

Missing customer invoice - URGENT PLEASE

Good morning We have entered a customer invoice today in Account right Sales and printed the invoice however the invoice is not showing in MYOB Do you know why this has happened thanks Lily
LilyUltimate's avatar
LilyUltimate
Experienced User
2 years ago

Hi Earl

I did search the order number and it does not seem to be deleted or altered, it does not appear on any of the reports

thanks

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi LilyUltimate,

Thanks for your response. 

Invoice numbers are typically set to default to the first available number in an 8-character sequence. However, occasionally, when old invoices are deleted, it may attempt to reuse those numbers, disrupting the sequence.

 

One way to ensure the software maintains a consistent sequence is by manually changing the invoice number to your preferred value. After making this manual adjustment for a few invoices, the software will start to remember the new sequence and apply it automatically to any future invoices.

Feel free to post again if you have further queries and one of us will be happy to assist you.
Regards,
Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.