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MaroniteV's avatar
MaroniteV
Experienced User
12 months ago

Moving to Online

We have 2 MYOB accounts and we are paying for online modules for both. Unfortunately one of them is online and the other is not.  Can someone help?  I don't want to share more details on public pla...
MaroniteV's avatar
MaroniteV
Experienced User
12 months ago

Hi

Thank you for reaching out.

When i login to MYOB and click online, i can see only one account listed - please refer to attached screenshot.

 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    12 months ago

    Hi MaroniteV,

     

    Thank you for providing the screenshot, and I apologize for the delayed response. It appears that the email address you're using is associated with only one company file. To gain access to the other company file, kindly request the owner or administrator to extend an invitation for you to join. 

    Keep me posted on the progress.
    Regards,
    Earl

    • MaroniteV's avatar
      MaroniteV
      Experienced User
      12 months ago

      Hi Earl

      I don't know who the admin is. Please help us keeping them together. Or, advise how that can be done

      thank you

      • MaroniteV's avatar
        MaroniteV
        Experienced User
        12 months ago

        Hi Earl

        Now I can see Convent listed  online. Unfortunately I need the highlighted Yellow in 'capture' file online, not the one in 'capture 1'

        Please help.

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