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LC1's avatar
LC1
Contributing User
12 days ago

MYOB AccountRight - Settle Returns & Credits feature not working

Hi everyone,   A couple of us that have access to the data file cannot allocate credits to open invoices via the Settle Returns & Credits feature.   Has this been disabled ? or does anyone have a...
LC1's avatar
LC1
Contributing User
12 days ago

Hi Earl,

 

Thanks for your response.

 

It is not an order - it is a sales invoice and we do not use categories.

We have never had this issue before. 

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    12 days ago

    Hi LC1,

     

    Thanks for letting us know. This usually comes down to one of a few things: the invoice may no longer be open, the credit may be linked to a different customer card, the category may not match, or the transactions may be in different currencies. 

     

    If you still get stuck, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account for further help.

     

    Regards,

    Sai

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