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Hettie's avatar
Hettie
Experienced Cover User
2 years ago

MYOB AccountRight Live and Ostendo ready to send batches

Hi,  For the past month I have had an issue with transferring batches from Ostendo to MYOB.  What could be causing the problem? Batches do not fail, they remain in 'Ready to send" phase in Ostendo.....
Hettie's avatar
Hettie
Experienced Cover User
2 years ago

Thank you for the information supplied re "file size".  I passed it on to our Ostendo Software support.  Their response was only...... that my volume of transactions is very unlikely to cause a problem relating to file size, and that it is more likely to be an API issue.  We discovered that even though Ostendo batches show as "ready to send" in the Ostendo program, the transactions do appear in MYOB.  

 

I check the MYOB transaction journals at the end of each day, to ensure information has transferred.

 

Regards

Hettie 

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