MYOB hanging when trying to print invoices

We started seeing a very similar performance issue starting Monday morning, 6^th July, and wanted to add some detail, because I don't think this is a caching or workstation problem.

For context: this isn't a case of trying to run a big report or an offline file. It's simply clicking into Sales > Sales Register, which normally loads instantly. Starting this week, it's been taking anywhere from 10-20 seconds, sometimes 30+ seconds, before timing out with an error. It's intermittent - sometimes it's still quick, but most of the time it hangs.

I've isolated it as follows:

• Reproduced it on a second machine with a completely fresh install of AccountRight (never used on that machine before, so there was no cache to clear)
• That second machine was on a different internet connection entirely
• Same result both times - slow load, same intermittent timeout

That rules out local cache, workstation configuration, and local network/ISP as the cause. This is happening between AccountRight and MYOB's servers.

I've seen the standard advice on this thread and others being to clear the cache or apply the timeout extender. Respectfully, neither of those addresses this:

• There's no cache involved when it's a fresh install with no history
• The timeout extender doesn't fix the actual slowness. It just makes users wait longer before the error shows up.

Given the timing (this week) and that this is a simple register load rather than a heavy report, it feels like something changed on the server/infrastructure side rather than anything in individual company files.

We would appreciate MYOB pulling server-side logs/diagnostics for the affected files rather than the usual client-side troubleshooting, since the client side has already been ruled out here.

Keen to hear if others are seeing the same intermittent performance pattern.