Forum Discussion

Braden's avatar
Braden
Experienced Cover User
6 months ago

MYOB Online missing customers in the drop down box of the sales /invoices screen

When I go to search for a customer in the drop down box on the sales/invoices screen some customers are missing.  I tried typing the cutomers name in the box and it still doesn't appear.    Hoping ...
Doreen_P's avatar
Doreen_P
MYOB Moderator
6 months ago

Hi there Braden

 

If you're still having issues with customers not showing up from the drop down even after you have entered their name manually, I highly suggest getting in touch with our live chat as the issue may require further investigation. To get through to a live chat agent, you will need to get in touch first to our virtual assistant, MOCA through myob.com/support. Don't worry, if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.

 

Best regards,

Doreen

  • Braden's avatar
    Braden
    Experienced Cover User
    6 months ago

    MOCA was useless. How do i find live chat?

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      6 months ago

      Hi Braden,

       

      Sorry for replying so late. To connect with our live chat team, you can head over to http://myob.com/contactus and click the purple speech bubble (lower right-hand corner) to open MOCA. From there, type in "get help from a support agent," and this will give you a link to open a live chat.

       

      Feel free to get in touch if you need more help.

       

      Cheers,

      MYOB

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