MYOB Verification - ONLINE INVOICE PAYMENTS

Hi SPC5160,

You'll be able to change your online payment settings from your preferences window; you can get there by selecting Setup > Preferences on your top taskbar. You can find the steps here. In case you’ve encounter issue while on the process, you can reach out our live chat team via our virtual assistant, MOCA, or by submitting a support case via MyAccount for further help needed.

Regards,

Shella

Hi,

Absolutely the same outcome!

Still showing as online payments are activated when email is sent to customer. 

Hi SPC5160,

Just a heads-up, it's expected that the system still shows the service as active because the online payments feature itself hasn't been fully cancelled, only disabled for new invoices.

Please note that if the service is fully cancelled, you may be prompted by the system at a later stage to go through the verification and setup process again if you decide to enable it. So keeping it active but disabled is often the simpler option.

Regards,

Sai 

Thanks Sai