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jessicajpl's avatar
jessicajpl
Member
2 years ago

mystery credit balance on expense

Hi I am reviewing the client's MYOB account and discovered that is 1million in credit balance on COGS . it is  from an invoice #00111141 see the attahced . But the invocie itself has no issue at all ...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi jessicajpl, 


Thanks for posting and welcome to the Community Forum. 

 

I'm sorry to hear about the COGS having an unknown credit balance. Unfortunately, this screenshot alone could not explain why there is a credit balance on this account. As this invoice does not show any amounts that correspond to the 1 million credit balance, I suggest checking the Accounts Transaction report from the Accounts report to see what transactions are causing the value. Also, we could check the opening balance of this account, as that could also be the cause of the credit balance. 

 

Feel free to provide additional information if you require any further assistance. 

 

Thanks,
Genreve

jessicajpl's avatar
jessicajpl
Member
2 years ago

Hi

Thanks for your reply. I did check the transaction report and opening balance. There is no issues.

 

The screen shot shows that purchase invoice #00111141 was posted as credit given to the supplier for -198.86. However, COST transactions list shows this invoice posted as - 1160927.9. 

 

Is there anyway you can login this account and take a look ?

 

Many thanks

 

Jessica 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi jessicajpl, 


    Thank you for pointing this information out. My apologies for the delayed response. 

     

    I will send you a private message to collect more information regarding this concern. 

     

    In the meantime, feel free to create a new thread if you require any other assistance.

     

    Thanks,
    Genreve

     

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 years ago

      Hi jessicajpl, 

       

      I hope you are well today. I'm just following up regarding your concern. I sent you a private message on Tuesday, but I haven't received any responses. 

       

      Let us know if you require any further assistance. 

       

      Thanks,
      Genreve

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        2 years ago

        Hi jessicajpl, 

         

        We will close this case as we haven't received any updates regarding your concern. 

         

        Feel free to create a new thread if you require any other assistance. 


        Thanks,
        Genreve

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