Forum Discussion

Contributing User

8 months ago

New in tray icon gives incorrect # of documents

Since the latest update there are new icons. On the purchases page there is an 'in tray documents'. It gives a number of '14' while there are no documents in the in tray. This annoys me a lot. Refres...

AmandaMYOB

MYOB Moderator

8 months ago

Hey Marlies

Thanks for taking the time to raise this. Our teams are aware of a display issue impacting the amount of documents displayed in the desktop. We are in the process of investigating further to resolve accordingly. As a workaround in the meantime, if you view your file from the browser you'll be able to see the correct number of documents displayed.

CarolDuncan
Experienced User
8 months ago
Since the update, I've also lost documents from the in-tray when clicking on 'create new bill'. I figured the incorrect number of documents showing was related.
Kellie360
Contributing Cover User
8 months ago
AmandaMYOB will you please let us know when this is fixed as I also have the same issue. Its not a big deal just annoying more than anything. I know I can use the browser version but I currently mainly use the desktop. Thanks
- AmandaMYOB
  MYOB Moderator
  8 months ago
  Hey Kellie360
  
  I will be posting all updates surrounding this In Tray display issue over on this post. Would recommend hitting the bell icon on the top right to stay up to date!