Forum Discussion

Kctrade's avatar
Kctrade
Contributing Cover User
2 years ago
Solved

NOT ABLE TO CHANGE ORDER TO INVOICE

Hi,   I am not able to change order to invoice.   1. There is no 100% discount on any items in the order. 2. There is no same item used more than once on the order. 3. We have tried to remove a...
  • Kctrade's avatar
    Kctrade
    2 years ago

    It has been fixed by technical support team.

     

    We had a very long phone call to get through it.

     

    Thank you!

gavin12345's avatar
gavin12345
Ultimate User

Hi Kctrade 

 

You seemed to have covered the more common causes of this error. Perhaps post a screenshot of the Order (blur or cover any confidential info). Someone might be able to spot the issue.

 

Regards

Gavin

Kctrade's avatar
Kctrade
Contributing Cover User
2 years ago

It has been fixed by technical support team.

 

We had a very long phone call to get through it.

 

Thank you!