Off Line file and In Tray
Not sure if this has happened to others !! For the last few years I have been attaching documents to my sales and purchases and just keeping the paperwork in a box rather than a folder by month a...
Forum Discussion
Hi Sally11,
Thank you for your post. I'm sorry to hear about the inconvenience you've faced with the attached documents. Moving the company file offline does indeed impact the accessibility of these attachments. It's a valid point and something that could be better communicated to users during such transitions, as the in-tray is a feature only accessible when the file is online. If the file was backed up and restored locally, it wouldn't display any documents from the In Tray. This includes any documents that have been attached to a transaction. Your patience and understanding are highly appreciated.
If you'd like to retrieve these documents, we can certainly assist you with that. Please let me know, and we'll proceed with the request to retrieve these documents from the intruder and send them back to you.
Cheers,
Princess
