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kyliew3's avatar
kyliew3
User
13 days ago

One supplier timing out on data entry for Bills

Hi all,

 

MYOB is timing out on data entry for only one of our suppliers today.

 

We started off with an order, when I tried to convert that to a bill I got the wheel of detah, then the time-out waring after about 3 minutes.

Tried that several times, same result.

 

Eventually was able to delete the line items, save and close, go back in and delete the order.

 

Since then, I've tried to create a bill from the "In Tray", I've tried to direct enter it from "Enter Purchases" and both have the same time-out issue.

 

I've done a test with other suppliers and have been able to enter bills for several, using both methods (albeit a little bit slower than ususal).

 

Do any of you have any ideas how to get this sorted?

 

I need to reconcile my June 2024 payables.

 

Thanks :-)

3 Replies

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  • Jemar_C's avatar
    Jemar_C
    MYOB Moderator
    13 days ago

    Hi kyliew3,

     

    Thanks for your post, and welcome to the community forum! We apologize for the inconvenience if you are experiencing a time-out error when you are entering data in Bills. This can be fixed by using the timeout Extender, please check out this link on how you may use the timeout extender.

     

    Feel free to write a post if you need further assistance.

     

    Cheers,

    Jem

    • kyliew3's avatar
      kyliew3
      User
      8 days ago

      Hi Jem,

       

      Thank you for your reply - I tried the Timeout Extender, this hasn't resolved our issue, it just extends the time my screen has the rotating circle - for a while hour instead of only a few minutes!

       

      Which means I cannot use MYOB at all while this transaction is in progress - I am completely locked out of being able to navigate away from this window in MYOB.

       

      As my boss is paying me hourly and I only work two days per week, we cannot afford to lose an hour of my MYOB work time while we wait for the transaction to process!!

       

      The issue is only with that one supplier, I can enter any other bills from our other suppliers just fine.

       

      As we have constant, inventory-tracked quick-turnover purchases from this specific supplier, I need this resolved urgently as my employer needs to be able to bill the goods to our customer.

       

      My employer is less than happy that I cannot process these purchases quickly - they understand it is not my fault but cannot understand why MYOB cannot resolve it.

       

      Is there another avenue I can try to have this resolved?

      • kyliew3's avatar
        kyliew3
        User
        8 days ago

        Update:

         

        After almost two hours on the phone with MYOB Support, it was an "unexplainable error".

         

        I had to backup, uninstall and then reinstall MYOB - once this was done, the error had disappeared.