Hi Davedog
When an online payment is made in AccountRight that particular invoice is closed and the system will generate the necessary Recieve Payment transaction. This particular transaction will go to the Prepare Bank Deposit window/undeposited funds account. The reason for that is that when the money is deposited into the bank overnight MYOB does a combined amount for all the payments made during that day. As a result to match it to a bank feed transaction you need to have the one transaction in the Bank Account, thus you would prepare the bank deposit with the necessary transactions.
From a bank feed transaction point of view, this transaction is not auto-matched and the user would need to go to Find and find that Bank Deposit transaction to match with the bank transaction.
Our Help Article: Online Payments does go through handling the payment in your company file.
Do let us know if you require further assistance in regards to that process.
Hi Steven
thank you for your response. The primary issue is that the invoice is being closed with the funds allocated to the wrong account. All our payments should be going into the cheque account whilst these payments are going to another account on my system, an account used for foreign currency. How do I stop this happening. They are not going to an undeposited funds account, nor do they appear in the Prepare Bank Deposit screen.
Thank you
Hi Davedog
What is the account that you have selected in Setup>>Linked Accounts>>Accounts and Banking - Bank for undeposited funds? Is that the same account that those online payments transactions are flowing through to?
YES!!! Thank you. This was set up when we used MYOB for international payments. It's not an issue to change this now but would become an issue if I wanted to do so again in the future.
It's a pity that I couldn't get this information through phone calls or Live Chat but I do appreciate your help now and I have checked and it is all working smoothly now.
