Forum Discussion

Trusted Cover User

5 years ago

Solved

AccountRight closes when processing payments

With the new layout of the Community board, I can not find or view anything on this site anymore so can't see if there is already a reported problem with AccountRight this mornning.

Everytime I go to close a client's invoice, I repeatedly get the message that "something has gone wrong with AccountRight and we need to close".

The client in question has 3 separate invoices open, I have tried to close a different one each time and get the same message.

Is there a problem with AccountRight this morning? I am using 2020.2

Melisa_D
5 years ago
Hi JulieM09,

Thank you for your post. We are aware of an issue where the Receive Payments window is generating an error message. A patch update has been made available (AccountRight 2020.2.1) for this particular situation. Affected clients that have already installed the AccountRight 2020.2 version should receive an In-Product message with details on how to install that patch update. We are also looking into other ways of making that patch upgrade available to clients including through their my.MYOB accounts.

Should you not receive that In-Product messaging, we do recommend that you reinstall the product with refresh installers from your my.MYOB account (is listed as AccountRight 2020.2 still). If you are on using the PC Edition we can provide the direct patch update upon request.

6 Replies

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dutto
Cover User
5 years ago
apologise i was trying to download with unistalling first. sorry works now
JulieM09
Trusted Cover User
5 years ago
Done, sorted
Melisa_D
Former Staff
5 years ago
Hi JulieM09,

Thank you for your post. We are aware of an issue where the Receive Payments window is generating an error message. A patch update has been made available (AccountRight 2020.2.1) for this particular situation. Affected clients that have already installed the AccountRight 2020.2 version should receive an In-Product message with details on how to install that patch update. We are also looking into other ways of making that patch upgrade available to clients including through their my.MYOB accounts.

Should you not receive that In-Product messaging, we do recommend that you reinstall the product with refresh installers from your my.MYOB account (is listed as AccountRight 2020.2 still). If you are on using the PC Edition we can provide the direct patch update upon request.
JulieM09
Trusted Cover User
5 years ago
Thanks Melisa_D , so I'm not going crazy or cross-eyed then! I will download AR again and see what happens - I have not received an email update regarding the error.
dutto
Cover User
5 years ago
i have the same problem and have tried to download again but i come up with user cancelled
JulieM09
Trusted Cover User
5 years ago
dutto I found that the installed version had not finished uninstalling - that is, I pressed the uninstall button then went to load the new version. I thought that simply pressing uninstall would finish the task but nope.

I then decided to re-install the 2020.2 and start again, but when I went to my downloads file and found the original 2020.2 from last week, I clicked on it and the pop-up box asked if I wanted to finish uninstalling it (not quite those words but you will understand what it is asking you to do).

Once you have completely uninstalled the old version, the one with the patch will successfully install.