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Julzee's avatar
Julzee
Partner
2 months ago
Solved

Failed super payment - bank account closed -

Good morning

 

MYOB connected ledger.  The selection would not let me choose anything else but accountright

 

I have just received a notification the super payment had failed.  The client changed bank accounts back in January and totally didnt think about this having an effect on the super payment for the March quarter.

How do I get the bank details changed on the super payments direct from MYOB?

Appreciate anyone working today 

thanks

Julie

  • Hi Julzee,

     

    Thanks for reaching out.

     

    It sounds like you're in a bit of a pickle with the super payment failure due to a change in bank accounts. No worries! We’ll get this sorted out for you.

     

    To update the bank details for your super payments directly from MYOB, you'll need to fill out the form provided in our Help Article: Changing your Pay Super Payment Details. Once you've completed the form, please submit it back to our Pay Super team. They'll take care of processing the changes to ensure your super payments are directed to the correct bank account.

     

    Feel free to post again if you need further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

1 Reply

  • Hi Julzee,

     

    Thanks for reaching out.

     

    It sounds like you're in a bit of a pickle with the super payment failure due to a change in bank accounts. No worries! We’ll get this sorted out for you.

     

    To update the bank details for your super payments directly from MYOB, you'll need to fill out the form provided in our Help Article: Changing your Pay Super Payment Details. Once you've completed the form, please submit it back to our Pay Super team. They'll take care of processing the changes to ensure your super payments are directed to the correct bank account.

     

    Feel free to post again if you need further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess