Forum Discussion

myobmakin's avatar
6 years ago

Super (Payment Failed)

Hi all, new here.

Using AccountRight 2019.1.

Yesterday went to process super payments as normal and for the first time ever it's current status says "Payment Failed". Usually it would say "Processing" for a few days, then "Completed".

Money has yet to be deducted from bank account either.

Any ideas?

Thanks in advance.

  • Hi myobmakin 

     

    Generally speaking a Payment Failed status would mean that the payment hasn’t been able to be processed successfully through the system. I’ve had a check of everything on our system and I can’t see any reason why the payment should fail again.

     

    As those contributions will be tied up with that failed payment, you will need to reverse and reprocess them through AccountRight to resubmit them. Our help article Reversing and reprocessing superannuation payments, steps through this process and contains all of the steps on how to redo everything in AccountRight to submit those contributions again

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  • Neil_M's avatar
    Neil_M
    Former Staff

    Hi myobmakin 

     

    Generally speaking a Payment Failed status would mean that the payment hasn’t been able to be processed successfully through the system. I’ve had a check of everything on our system and I can’t see any reason why the payment should fail again.

     

    As those contributions will be tied up with that failed payment, you will need to reverse and reprocess them through AccountRight to resubmit them. Our help article Reversing and reprocessing superannuation payments, steps through this process and contains all of the steps on how to redo everything in AccountRight to submit those contributions again

    • myobmakin's avatar
      myobmakin
      User

      Thanks so much Neil. I reversed the transaction as you suggested, re-processed it and it now says "Funds Requested", so I think we're back on track.

      Thanks for your great help, much appreciated.