Hi Steven
thank you for your response. The primary issue is that the invoice is being closed with the funds allocated to the wrong account. All our payments should be going into the cheque account whilst these payments are going to another account on my system, an account used for foreign currency. How do I stop this happening. They are not going to an undeposited funds account, nor do they appear in the Prepare Bank Deposit screen.
Thank you
Hi Davedog
What is the account that you have selected in Setup>>Linked Accounts>>Accounts and Banking - Bank for undeposited funds? Is that the same account that those online payments transactions are flowing through to?
YES!!! Thank you. This was set up when we used MYOB for international payments. It's not an issue to change this now but would become an issue if I wanted to do so again in the future.
It's a pity that I couldn't get this information through phone calls or Live Chat but I do appreciate your help now and I have checked and it is all working smoothly now.
