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Davedog's avatar
Davedog
Experienced User
6 years ago
Solved

Online Payments Automatically closing but applied to the wrong account

Hi I have just moved to the online Accountright 2019 and with the PayNow button, invoices are being automatically closed off by MYOB. This would be a good feature if it weren't for 2 issues that I am ...
  • Steven_M's avatar
    Steven_M
    6 years ago

    Hi Davedog 

     

    What is the account that you have selected in Setup>>Linked Accounts>>Accounts and Banking - Bank for undeposited funds? Is that the same account that those online payments transactions are flowing through to?

Steven_M's avatar
Steven_M
Former Staff
6 years ago

Hi Davedog 

 

What is the account that you have selected in Setup>>Linked Accounts>>Accounts and Banking - Bank for undeposited funds? Is that the same account that those online payments transactions are flowing through to?

Davedog's avatar
Davedog
Experienced User
6 years ago

YES!!! Thank you. This was set up when we used MYOB for international payments. It's not an issue to change this now but would become an issue if I wanted to do so again in the future.

 

It's a pity that I couldn't get this information through phone calls or Live Chat but I do appreciate your help now and I have checked and it is all working smoothly now.

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