Hi Emma1201, we see similar errors in our app, so one thing we always get our users to check is the connection to the MYOB data file. This can occasionally be lost and needs resetting.
Does Ordermentum have a configuration setting for that, and does it include a test function to confirm the connection? Can you delete and/or redo the connection?
Can you talk me through disconnecting and re connecting please?
Hi Emma1201 , that's a question for Ordermentum support, as I am not familiar with the product.
This youtube video appears to cover the initial connection:
Ordermentum & MYOB Integration (youtube.com)
Thank you :)
