Overseas Credit Card payments
HI
We have a New Zealand customer who says they can not pay with the credit card link on invoice. Is there a reason why they can't do payments or is it only for Australian customers? Thanks.
Forum Discussion
Hi PBTannie,
Thank you for your post.
I'm pleased to inform you that online invoice payments are indeed available for New Zealand customers. The online invoice payment feature in New Zealand is managed by MYOB and delivered in partnership with Stripe. This allows merchants to enable online payments on their invoices, thus facilitating faster payments. The payment methods available include Visa, Mastercard, Apple Pay, and Google Pay. Kindly refer to our website for further information regarding online invoice payments for New Zealand customers.
If your customer is still having trouble making payments via the credit card link on the invoice, they may need to check their card details or contact their bank for further assistance. I also recommend speaking to the client and ensuring that they have enabled the 3DS payment system to allow the payment to go through.
I hope this helps! Please feel free to reach out if you've got any more questions or need further assistance.
If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.
Cheers,
Princess
Hi Princess
They have enabled the 3DS payment so its nothing to do with that. They said as soon as they click the pay now , its just a black screen. This has been happening for the last 6 months. What can be causing this error? Its a little frustrating as now we have to phone them all the time to take payment over the phone instead of them clicking on a link.
Hi PBTannie , my understanding is that online payments do not work across borders, so a NZ customer cannot pay an Australian invoice and vice versa. Moderators may confirm that.
Hi,
Can we recieve credit card payments from Spain????
We have credit cards payments available on Invoice but they can't seem to pay.
Customer is large international company that pays all over the world..
cheers
Hi AngeMam,
Welcome to the Community Forum!
From what I gather, international payments usually go through just fine. If they're seeing any error messages, it might be a good idea to check for any specific restrictions or settings that could be blocking the payment. I'd also suggest they reach out to our financial services team at payments_support@myob.com for a hand.
Cheers,
Princess
Hello
Where would i be able to check if Credit Card payments can be accepted via my MYOB subscription for my international clients? In particular those with US, Mexican and Spanish Credit Cards please.
many thanksana
