Double up credit card invoice payment
Hello,
A customer of mine has somehow paid the same invoice twice using a credit card online. The invoice now shows a credit, which is correct.
The same customer has an outstanding invoice for a lesser ammount, but because this is a credit card payment the system is not letting me do anything with it, and it doesn't show up in my bank transactions. I believe the customer may have accidentally paid the first invoice twice instead of paying the second invoice. (shouldn't the first invoice showed as paid when he went to pay it, considering it was an online payment?)
What is the correct way to manage this double payment since it is an online credit card payment?
Ideally I would like to use the credit to pay the outstanding invoice and then I can apply the difference as a credit to his next invoice or refund it.
The last time I tried to correct a problem with a credit card payment I ended up with the surcharge existing forever in my undeposited funds account...
Thanks,
Kylie.
I think I have worked it out
I noticed that the credit unintuitively appeared in the "customer returns" menu, but from there I was able to easily apply the credit to the outstanding invoice and issue a refund for the remaining credit ammount!
Kylie.
