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JAB76's avatar
JAB76
Contributing Cover User
11 months ago
Solved

Double entry and payment of invoices

Lately some of my team have been able to enter a supplier invoice into MYOB twice  and then unfortunately I have then paid our supplier twice.

 

I have checked our settings and we already have the box ticked to warn us of a duplicate invoice entry.  I just tested it and it works for me but one of my team has just tried to enter and invoice a second time and has not received the warning.

 

How can we stop this duplication from happening?

  • PaulBihet's avatar
    PaulBihet
    6 years ago

    I find the whole MYOB offered solution to process a single returned super payment way to cumbersome and not user friendly. 

    Here is my workaround 

    1. Create a liability account called incorrect super details 

    2. To record the funds received back into your bank account use receive money to your bank account from the newly created account 

    3. Ring correct Super fund and ask for their B-Pay details for paying the employee

    4. Process B-Pay via internet banking 

    5. Allocate B-Pay using Spend Money from bank account to incorrect super details account. 

    6. Bank feeds will all match Incorrect super account should now be zero and you can sit back and enjoy a cup of coffee 

    7. Correct the super details in MYOB!!!

4 Replies

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  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    11 months ago

    Hi JAB76, 

     

    Thanks for posting. I get that some of your staff are having issues with duplicate invoices. I would recommend clearing the AccountRight cache, then unticking and ticking the box in the setup to warn us of a duplicate invoice entry again, as this action can often resolve unusual behavior. And also, if you have a duplicate invoice, you'll need to delete the new invoice that was created. To do this, locate the new invoice in the Invoices list and proceed to delete it.


    Feel free to let us know if you need any other assistance.

     

    Kind regards,

    Shella

  • JAB76's avatar
    JAB76
    Contributing Cover User
    11 months ago

    Unfortunatley these steps have not resolved the issue for my team member.

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      11 months ago

      Hi JAB76,

       

      Thanks for letting us know that earlier steps didn't solve the issue for your team member. Let's give another approach a shot. It looks like duplication might be happening because of how the in-tray is used when creating bills. If documents aren't properly linked to the existing bill, it can result in new transactions and duplicates. Make sure the uploaded documents are correctly linked to the existing bill, and wait for the COG to stop spinning before moving forward—that means MYOB has prefilled the data. If the issue persists, please share more details about how the user creates transactions. We'll get this sorted out!

       

      Cheers,

      Princess

  • JAB76's avatar
    JAB76
    Contributing Cover User
    11 months ago

    I have since discovered that the employee is dragging the invoice from the in tray but they are not waiting for the COG to stop spinning so they are now allowing MYOB to prefill the data.  Is this the cause of the problem?

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Lately some of my team have been able to enter a supplier invoice into MYOB twice  and then unfortunately I have then paid our supplier twice.

 

I have checked our settings and we already have the box ticked to warn us of a duplicate invoice entry.  I just tested it and it works for me but one of my team has just tried to enter and invoice a second time and has not received the warning.

 

How can we stop this duplication from happening?

","body@stringLength":"491","rawBody":"

Lately some of my team have been able to enter a supplier invoice into MYOB twice  and then unfortunately I have then paid our supplier twice.

 

I have checked our settings and we already have the box ticked to warn us of a duplicate invoice entry.  I just tested it and it works for me but one of my team has just tried to enter and invoice a second time and has not received the warning.

 

How can we stop this duplication from happening?

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Double entry and payment of invoices","moderationData":{"__ref":"ModerationData:moderation_data:868514"},"body":"

Hi JAB76, 

 

Thanks for posting. I get that some of your staff are having issues with duplicate invoices. I would recommend clearing the AccountRight cache, then unticking and ticking the box in the setup to warn us of a duplicate invoice entry again, as this action can often resolve unusual behavior. And also, if you have a duplicate invoice, you'll need to delete the new invoice that was created. To do this, locate the new invoice in the Invoices list and proceed to delete it.


Feel free to let us know if you need any other assistance.

 

Kind regards,

Shella

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Unfortunatley these steps have not resolved the issue for my team member.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"75","kudosSumWeight":0,"postTime":"2024-05-20T10:47:04.280+10:00","lastPublishTime":"2024-05-20T10:47:04.280+10:00","metrics":{"__typename":"MessageMetrics","views":141},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:868497/message:868531","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"AcceptedSolutionMessage:message:868550"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:868550":{"__typename":"ModerationData","id":"moderation_data:868550","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:868550":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:292938"},"id":"message:868550","revisionNum":1,"uid":868550,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumReplyMessage:message:868531"},"conversation":{"__ref":"Conversation:conversation:868497"},"subject":"Re: Double entry and payment of invoices","moderationData":{"__ref":"ModerationData:moderation_data:868550"},"body":"

Hi JAB76,

\n

 

\n

Thanks for letting us know that earlier steps didn't solve the issue for your team member. Let's give another approach a shot. It looks like duplication might be happening because of how the in-tray is used when creating bills. If documents aren't properly linked to the existing bill, it can result in new transactions and duplicates. Make sure the uploaded documents are correctly linked to the existing bill, and wait for the COG to stop spinning before moving forward—that means MYOB has prefilled the data. If the issue persists, please share more details about how the user creates transactions. We'll get this sorted out!

\n

 

\n

Cheers,

\n

Princess

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I have since discovered that the employee is dragging the invoice from the in tray but they are not waiting for the COG to stop spinning so they are now allowing MYOB to prefill the data.  Is this the cause of the problem?

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