PART PAYMENTS
How do I process a part payment in this software? When I follow your advice all I receive is an error msg. "An unbalanced transaction cannot be processed." Yet another bug MYOB?
Forum Discussion
None of what you suggest actually works.
Hi Louise_xoz
Sorry to hear that the response hasn't worked for you. If you would like to provide some additional information or perhaps a screenshot of the transaction you are wanting to record the MYOB Community would be able to provide some better insights to give you a more workable solution.
Generally speaking, to record a part payment on an invoice you would go to Sales>>Receive Payments. Within this window, select the customer and enter the amount that is being paid in the Amount Received. You would enter the same amount in the Amount Applied column for the invoice(s) being paid before selecting Record.
You commonly get the "Unbalanced transaction" message when the Amount Received doesn't match the Amount Applied or you haven't added one into that window. However, if you are still getting that message when those values are the same/are entered, we'd love to see a screenshot so we can provide some further context.
