Pay Bills issue

Hi Aust 

 

I'd recommend using the Journal Security Audit report (Accounts tab>>Security and Audit) to trace those transactions. You'll be able to see if the electronic payments and pay bills transactions were deleted or edited and which user performed those actions. Those transactions being deleted would explain why they are showing as unpaid and reappearing in the Prepare electronic payments window. 

 

If the payments have been recorded twice against the same purchase I would expect to see a debit for that amount in the Purchases register>>Returns & Debits tab as the software would view this as an overpayment and automatically create the debit note.

 

Also, in your example the supplier has one invoice per year which is paid in full so I would expect to see their account in credit when you run the Payables reconciliation report.

 

If you need further help with this please feel free to send me screenshots of the following by private message:

 

• the Journal Security Audit report
• the Payables reconciliation report for that supplier
• the Purchases register>>Returns & Debits tab filtered by that supplier
• the Supplier Payment History report filtered by that supplier

Please let me know how you go with this.

 

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