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TyperightServic's avatar
TyperightServic
Contributing Cover User
4 years ago
Solved

Payment methods - how to either delete or make inactive

Hi all,   I know how to actually delete a payment method however one of my clients has multiple payment methods which they don't use (although at some stage each and everyone has been used hence ca...
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi TyperightServic 

     

    Unfortunately, if the payment method you are trying to delete has been used on a transaction it isn’t able to be deleted and will produce an error message if you try and delete the payment method. The only workaround is altering the name of the payment method by putting z as you already mentioned.


    Please feel free to post should you have further questions or suggestions. 

Komal_S's avatar
Komal_S
MYOB Staff
4 years ago

Hi TyperightServic 

 

Unfortunately, if the payment method you are trying to delete has been used on a transaction it isn’t able to be deleted and will produce an error message if you try and delete the payment method. The only workaround is altering the name of the payment method by putting z as you already mentioned.


Please feel free to post should you have further questions or suggestions. 

TyperightServic's avatar
TyperightServic
Contributing Cover User
4 years ago

Thank you Komal_S that's what I thought just unfortunate that they still show in list, guess will just need to educate users more lol.

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