Hi Kormal
Just updated yesterday, will let you know if it reoccures.
Jill
Hi Jillus
Can you please clear AccountRight cache and then try applying the payment to an invoice again ensuring all other users are logged out of the file. Is the same issue still happening?
Hi Kormal
How do you clear the cache? Sorry bit of a nube when it comes to these things. Just so that you know, we are not running the live version, we are using a local server.
Jill
Hi Jillus
This link: Clear AccountRight cache has instructions on clearing the cache and it will work on local files too. Please try following the steps and let me know how you go on.
Hi Kormal
I have cleared the cache when upgrading to the latest version 2022.3, but still having the problem. The system is creating two payments on a sale one after the other still. We have a lot of transactions a day, and it happens at least one or two times each day still.
Hi Jillus
In that case, can you please take a screenshot of the History window of the payments for one such invoice and send it by Private message so we can investigate what's causing this.
