Forum Discussion

Jillus's avatar
Jillus
Experienced Cover User
3 years ago
Solved

Payments into system are double recording on same invoice

Since upgrading to the new version of MYOB 2022.2, we have had many payments received be automatically doubled up when recording.  Eg: Invoice = $33.20, payment entered for that amount, but when reco...
  • Jillus's avatar
    Jillus
    3 years ago

    Hi Kormal

     

    Just updated yesterday, will let you know if it reoccures.

     

    Jill

Komal_S's avatar
Komal_S
MYOB Staff
3 years ago

Hi Jillus 

 

This link: Clear AccountRight cache has instructions on clearing the cache and it will work on local files too. Please try following the steps and let me know how you go on. 

Jillus's avatar
Jillus
Experienced Cover User
3 years ago

Hi Kormal

 

I have cleared the cache when upgrading to the latest version 2022.3, but still having the problem.  The system is creating two payments on a sale one after the other still.  We have a lot of transactions a day, and it happens at least one or two times each day still.

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    3 years ago

    Hi Jillus 


    In that case, can you please take a screenshot of the History window of the payments for one such invoice and send it by Private message so we can investigate what's causing this. 

    • Jillus's avatar
      Jillus
      Experienced Cover User
      3 years ago

      I have emailed them, thanks Kormal

       

      Jill

      • Komal_S's avatar
        Komal_S
        MYOB Staff
        3 years ago

        Thanks, Jillus 

         I've received your screenshots and have replied to your email. Please send me the additional details there and we'll investigate this further. 

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