Forum Discussion

Jillus's avatar
Jillus
Experienced Cover User
3 years ago
Solved

Payments into system are double recording on same invoice

Since upgrading to the new version of MYOB 2022.2, we have had many payments received be automatically doubled up when recording.  Eg: Invoice = $33.20, payment entered for that amount, but when reco...
  • Jillus's avatar
    Jillus
    3 years ago

    Hi Kormal

     

    Just updated yesterday, will let you know if it reoccures.

     

    Jill

Jillus's avatar
Jillus
Experienced Cover User
3 years ago

Hi Kormal

 

I have cleared the cache when upgrading to the latest version 2022.3, but still having the problem.  The system is creating two payments on a sale one after the other still.  We have a lot of transactions a day, and it happens at least one or two times each day still.

Komal_S's avatar
Komal_S
MYOB Staff
3 years ago

Hi Jillus 


In that case, can you please take a screenshot of the History window of the payments for one such invoice and send it by Private message so we can investigate what's causing this. 

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