Forum Discussion

Bisanna's avatar
Bisanna
Member
22 days ago

pdf quotes or orders not attached to emails

Yesterday & today I noticed that some random pdfs have not attached to emails. We don't use MYOB to send invoices. We still use Classic Outlook. Another computer in our office cannot now attach any pdfs to any emails even when we changed over to MYOB sending the invoices.

This literally happened to 2 quotes sent to the same client 5 minutes apart.

1st quote - no pdf attached and 2nd quote it did. I now can't trust MYOB with anything I send because you can never see the draft email before it is sent from the outbox.

Again another laborious procedure to endure now - attaching pdf files to separate emails.

Ever since MYOB has changed to single sign on, we have experienced a multitude of sign on problems with every pc in our office and laptops at home. 

We had to delete current versions and reinstall them so many times just to log back in.

There is no chance you can ever get through to speak with anyone from MYOB. I have requested support 4 weeks ago and still nothing.

Basically this is now getting beyond a joke and of course they keep jacking up the price!!!!!!!

2 Replies

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    16 days ago

    Hi Bisanna,

     

    I'm sorry for the late reply, and thanks for explaining everything so clearly. I can understand why this has been so frustrating, especially when attachments are going missing randomly and you’re also dealing with sign-in issues across multiple devices. For a first troubleshooting step, could you please try clearing the AccountRight cache? It can sometimes become corrupt or conflict with background data, which can lead to issues like crashes, display problems, or sluggish behaviour. We’ve also followed up your case with the relevant team so it can be reviewed properly. Someone will assist as soon as possible to help investigate the PDF attachment issue, the Outlook behaviour, and the sign-on problems you’ve been experiencing. We do understand how much extra time this has caused, and we appreciate your patience while this is being looked into.

     

    Regards,

    Sai

  • Bisanna's avatar
    Bisanna
    Member
    14 days ago

    Sai,

     

    Clearly the cache does not solve the problem.

    As I said, this is random. Interestingly enough these problems always seem to occur after each update.

    I have installed new software since Server Edition is now not supported.

    I have lost so many hours of work over the last 6 weeks.

    The new login method now doesn't seem to be a problem.

    I just don't understand how there can be so many issues with this accounting software.

    I know I might be back here again after the next update with something else!!!!!!

     

    Regards

     

    Tim

     

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home