Forum Discussion

sascaro's avatar
sascaro
Experienced User
3 years ago

Problem printing invoices with backordered items

Is anyone else having problems printing invoices with backorders? I just keep getting the "Retry" button and then eventually it disappears without printing an invoice. It's always been slow and we ha...
SamaraM's avatar
SamaraM
Former Staff
3 years ago

Hi sascaro 

 

Would you be able to try the following troubleshooting to see help us see where the issue is occurring:

  1. Go back to the Welcome to AccountRight window
  2. Click explore a sample company (Depending on your version you may need to Download the sample company file first)
  3. Create an invoice with a backorder and try printing it

If it also doesn't print, then you would be looking at checking the printer drivers are all installed and up to date. 

 

If it does print, then can you send a screenshot of the Invoice and the error message so Private Message so I can reproduce the error on my end?


If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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