Unable to print invoice in a locked period

Hi MYOB team,

It does not make sense that we can't print anymore old invoices when the period has been locked.

Only the users who have an administrator role are able to unlock the system. But everyone should be able to print old invoices if they need it. 

This new restriction is causing a big problem in our business.

What if we need to send a 6 months unpaid invoice ? 

Please fix this problem urgently.

Thank you

Hi MYOB

Yes please can you change this back to being able to print invoices from the lock period.  We use it all the time to see what we did in the previous service for a customer and quite time consuming to have to print out of MYOB and don't like to risk turning off the lock period temporarily.

Please fix this.

cheers

This glitch needs to be rectified ASAP Myob.

You have no idea how inconvenient this has become.

Going in and out of Security Lock Period is not ideal once a BAS has been generated - there's too much chance of an Invoice/Transaction being possibly changed - and this could happen quite easily by accident.

We are required to reprint past dated Invoices due to our business type as they provide the exact list of parts required for Services etc.  To not be able to do this now as we always have, is VERY inconvenient.

Email outstanding Invoices is no longer possible as mentioned in several other comments, without disabling the locked period.

This needs to be urgently looked into please.

We can't stress enough how important it is to still be able to print / or email Invoices prior to the Locked Period Date.

This is a big issue!  Doesn't feel like Myob is making this a priority.  The work around of unlocking is fine in the case that only one person uses the Myob file.  It you have multiple employee's using the same Myob file live! Unlocking the file each time is dangerous.  Employees make many mistakes with date issues of an unlocked file.

We need this fixed ASAP PLEASE

Hi MeganS1 

Interesting and strange - I suspect this might be because the invoice has never been printed. See bottom left corner of screen for print status. If this shows To Be Printed, MYOB needs to change this to Already Printed. And it seems it cannot do this due to the Locked period. So even though you are not editing the invoice, the process of printing requires it to be edited. In this instance you may need to temporarily disable the Lock, print and re-enable.

Regards

Gavin

hi Megan,

A recent update has caused this.  I've raised a support request with Myob as it has to be addressed.  Otherwise it makes the whole point of lock periods redundant.  In many cases users do not have access to unlock the period (and for good reason).

Anyway in the mean time I just tested and can confirm that you can still email or print invoices from a locked period using the web browser version.   (which proves that that this was an unexpected & in intended consequence of a recent update).

To use the web browser:

• from any desktop Command Centre at the top right is a button 'Open in Web Browser'.  
• Then go to sales - invoices (which is the sales register). 
• go into the invoice  using the usual search criteria
• at the top right of the invoice click on the 'share' drop down arrow
• select 'email invoice', or 'download PDF' or 'Print PDF'

Hope this helps.

Bryan - Castle Bookkeeping

Hi,

We are having the same issue as all the other users.  We have several stores, and each file is  lock the period after the end of each month.  This is to make sure no one can amend or alter or process a transaction in a previous month.  As I am the Administrator and the only one who can lock and unlock a Myob file to enable an employee at a store to be able to print an invoice! This needs to be fixed urgently.

As other uses have said, this is causing enormous problems in our business, as not possible for everyone to be unlocking periods... Please fix this ASAP.   

The solutions given my MYOB people are totally unpractical. 

It has been over 7 days now.!!!??????

Hi,

Thank you for your response! The work arounds are fine if you are the administrator or a manager at a store.  We are a retail business open 7 days a week with many employees i.e. full time/casual/part time.  This is an issue if you have multiple employee's using the same Myob file.  I don't want every employee using the advance filters section.

I appreciate everyone's help.

Thanks Jo

Please revert to the previous where we could print older invoices.

I can't leave my file unlocked for lodged BAS. 

Leaving a file unlocked so that other staff members can change lodged invoices is leaving the company open to errors, this is an urgent matter.

Please fix now.

Thank you.