Forum Discussion

CREE8's avatar
CREE8
Contributing Cover User
4 years ago
Solved

Employee Card locked - unable to open

Hi There Moderator

 

I am unable to open one employee card.  Keep getting error "Somethings gone wrong Accountright needs to close".  Looking at previous support posts, it appears a script will need to be run on our file?

 

Please Help

 

 last 4-digits of your Serial number: 3003 + Company File ID: 8

 

Thanks :-)

  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi CREE8, 

     

    Thanks for your post. I've had the script run over your company file for you, do let me know how it goes. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

7 Replies

Replies have been turned off for this discussion
  • CREE8's avatar
    CREE8
    Contributing Cover User
    4 years ago

    Thanks Melisa

    All good my end :-)

  • Debbie's avatar
    Debbie
    Trusted Cover User
    3 years ago

    Thanks Sam,  all good and client is very happy!!:smileylol:

  • CREE8's avatar
    CREE8
    Contributing Cover User
    4 years ago

    HI Sam

     

    I have the same problem

    I am unable to open one employee card.  Keep getting error "Somethings gone wrong Accountright needs to close".  Looking at previous support posts, it appears a script will need to be run on our file? 

    last 4-digits of your Serial number: 3003 + Company File ID: 8

    Hope you can help :-)

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    Hi CREE8, 

     

    Thanks for your post. I've had the script run over your company file for you, do let me know how it goes. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • Debbie's avatar
    Debbie
    Trusted Cover User
    3 years ago

    HI Sam

     

    I have the same problem with one of my clients

    I am unable to open one employee card.  Keep getting error "Somethings gone wrong Accountright needs to close".  Looking at previous support posts, it appears a script will need to be run on our file? 

    last 4-digits of your Serial number: 3563+ Company File ID: 1

    Hope you can help :-)

     
  • Debbie's avatar
    Debbie
    Trusted Cover User
    3 years ago

    Sorry forgot the attachment. Also it affects Salary payroll category and its now corrupt. Luckily they do not use Salary. It happen during self onboarding and the employee tried to combine duplicate cards without success.

     

    Thanks

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi Debbie,

     

    Thank you for your post. 

     

    We're having trouble locating that account, could you please send me a private message with the full serial number? 

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