Forum Discussion

CREE8's avatar
CREE8
Contributing Cover User
3 years ago

Employee Card locked - unable to open

Hi There Moderator   I am unable to open one employee card.  Keep getting error "Somethings gone wrong Accountright needs to close".  Looking at previous support posts, it appears a script will nee...
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi CREE8, 

     

    Thanks for your post. I've had the script run over your company file for you, do let me know how it goes. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

CREE8's avatar
CREE8
Contributing Cover User
3 years ago

HI Sam

 

I have the same problem

I am unable to open one employee card.  Keep getting error "Somethings gone wrong Accountright needs to close".  Looking at previous support posts, it appears a script will need to be run on our file? 

last 4-digits of your Serial number: 3003 + Company File ID: 8

Hope you can help :-)

  • Debbie's avatar
    Debbie
    Trusted Partner
    3 years ago

    HI Sam

     

    I have the same problem with one of my clients

    I am unable to open one employee card.  Keep getting error "Somethings gone wrong Accountright needs to close".  Looking at previous support posts, it appears a script will need to be run on our file? 

    last 4-digits of your Serial number: 3563+ Company File ID: 1

    Hope you can help :-)

     
    • Debbie's avatar
      Debbie
      Trusted Partner
      3 years ago

      Sorry forgot the attachment. Also it affects Salary payroll category and its now corrupt. Luckily they do not use Salary. It happen during self onboarding and the employee tried to combine duplicate cards without success.

       

      Thanks

      • Debbie's avatar
        Debbie
        Trusted Partner
        3 years ago

        Thanks Sam,  all good and client is very happy!!:smileylol:

    • Sam_R's avatar
      Sam_R
      Former Staff
      3 years ago

      Hi Debbie,

       

      Thank you for your post. 

       

      We're having trouble locating that account, could you please send me a private message with the full serial number?