Forum Discussion
hi Megan,
A recent update has caused this. I've raised a support request with Myob as it has to be addressed. Otherwise it makes the whole point of lock periods redundant. In many cases users do not have access to unlock the period (and for good reason).
Anyway in the mean time I just tested and can confirm that you can still email or print invoices from a locked period using the web browser version. (which proves that that this was an unexpected & in intended consequence of a recent update).
To use the web browser:
- from any desktop Command Centre at the top right is a button 'Open in Web Browser'.
- Then go to sales - invoices (which is the sales register).
- go into the invoice using the usual search criteria
- at the top right of the invoice click on the 'share' drop down arrow
- select 'email invoice', or 'download PDF' or 'Print PDF'
Hope this helps.
Bryan - Castle Bookkeeping
- 4 months ago
Hi Bryan
Thanks for the help. This should make it easier whilst we wait for update. It is annoying that something so simple has become more complex.
- gavin123454 months agoUltimate User
Or you could simply use this:
Regards
Gavin
- JPS_Lifts4 months agoCover User
No you can't Gavin, the point here is the invoice trying to be printed is in a locked period, hence you can't change the 'Delivery Status' that would allow you use to that option.
- gavin123454 months agoUltimate User
Hi JPS_Lifts
You don't need to change the Delivery Status. You may need to change your Advanced Filters to set Status to All Sales and untick Unprinted... change date range etc. This is a once off thing as this method saves all your settings, including Form to use.
Regards
Gavin
- Jo154 months agoExperienced Cover User
As another user said! this is incorrect and not an option for printing out an invoice in a locked period. This needs to be fixed ASAP. Thanks
- mikejenkin4 months agoExperienced User
This is the only way you can print locked invoices. Dont open the invoice and print as normal. Hit the checkbox then print
- 4 months ago
yep this way worked for me just now, so it's something.
- MF1233 months agoContributing User
Thank you so much for this information you have saved me a lot of angst.
Emma
Looking for something else?
Search the Community Forum for answers or find your topic and get the conversation started!
Find technical support and help for all MYOB products in our online help centre
Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.