Forum Discussion

MeganS1's avatar
MeganS1
7 months ago

Unable to print invoice in a locked period

Hi    I am unable to print an invoice in a locked period.  I do not need to change the invoice only send it.  There is no need to open the locked period as I only need to send the invoice.   The ...
gavin12345's avatar
gavin12345
Ultimate User

Hi MeganS1 

 

Interesting and strange - I suspect this might be because the invoice has never been printed. See bottom left corner of screen for print status. If this shows To Be Printed, MYOB needs to change this to Already Printed. And it seems it cannot do this due to the Locked period. So even though you are not editing the invoice, the process of printing requires it to be edited. In this instance you may need to temporarily disable the Lock, print and re-enable.

 

Regards

Gavin

MeganS1's avatar
MeganS1
7 months ago

gavin12345  Thanks Gavin - that makes sense, but is a little annoying.  Thanks!

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