Unable to print invoice in a locked period
Hi I am unable to print an invoice in a locked period. I do not need to change the invoice only send it. There is no need to open the locked period as I only need to send the invoice. The ...
Forum Discussion
hi Megan,
A recent update has caused this. I've raised a support request with Myob as it has to be addressed. Otherwise it makes the whole point of lock periods redundant. In many cases users do not have access to unlock the period (and for good reason).
Anyway in the mean time I just tested and can confirm that you can still email or print invoices from a locked period using the web browser version. (which proves that that this was an unexpected & in intended consequence of a recent update).
To use the web browser:
- from any desktop Command Centre at the top right is a button 'Open in Web Browser'.
- Then go to sales - invoices (which is the sales register).
- go into the invoice using the usual search criteria
- at the top right of the invoice click on the 'share' drop down arrow
- select 'email invoice', or 'download PDF' or 'Print PDF'
Hope this helps.
Bryan - Castle Bookkeeping
Or you could simply use this:
Regards
Gavin
No you can't Gavin, the point here is the invoice trying to be printed is in a locked period, hence you can't change the 'Delivery Status' that would allow you use to that option.
Hi JPS_Lifts
You don't need to change the Delivery Status. You may need to change your Advanced Filters to set Status to All Sales and untick Unprinted... change date range etc. This is a once off thing as this method saves all your settings, including Form to use.
Regards
Gavin
As another user said! this is incorrect and not an option for printing out an invoice in a locked period. This needs to be fixed ASAP. Thanks
This is the only way you can print locked invoices. Dont open the invoice and print as normal. Hit the checkbox then print
yep this way worked for me just now, so it's something.
Hi, Mike,
Can you please give some more info regarding the checkbox? I cannot find and have searched the Myob online.
Thanks Jo
Hi Jo,
If you go Sales command centre click o Print/Email Invoices, then click on advanced filters. Choose All Customers (Or your particular customer) make sure unprinted isn't ticked, change the date range and click okay. Then click on the box next to the blue arrow next to the invoice number you want to print. This box is called the checkbox. Do not click on the blue arrow to open it. Once checkbox is ticked then just click print and your invoice should print. I have tried it and it works a treat. Thank you Mike!
