Forum Discussion

MeganS1's avatar
MeganS1
7 months ago

Unable to print invoice in a locked period

Hi    I am unable to print an invoice in a locked period.  I do not need to change the invoice only send it.  There is no need to open the locked period as I only need to send the invoice.   The ...
Bryan's avatar
Bryan
Experienced Cover User

hi Megan,

A recent update has caused this.  I've raised a support request with Myob as it has to be addressed.  Otherwise it makes the whole point of lock periods redundant.  In many cases users do not have access to unlock the period (and for good reason).

Anyway in the mean time I just tested and can confirm that you can still email or print invoices from a locked period using the web browser version.   (which proves that that this was an unexpected & in intended consequence of a recent update).

To use the web browser:

  • from any desktop Command Centre at the top right is a button 'Open in Web Browser'.  
  • Then go to sales - invoices (which is the sales register). 
  • go into the invoice  using the usual search criteria
  • at the top right of the invoice click on the 'share' drop down arrow
  • select 'email invoice', or 'download PDF' or 'Print PDF'

 

Hope this helps.

Bryan - Castle Bookkeeping

Leanne2610's avatar
Leanne2610
4 months ago

Hi Bryan

 

Thanks for the help. This should make it easier whilst we wait for update. It is annoying that something so simple has become more complex.

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