Forum Discussion

srequip2020's avatar
srequip2020
Experienced User
1 day ago
Solved

PURCHASE INVOICES FROM IN TRAY

Hi all, we have noticed today that when we bring an invoice from the Uploads/in tray to enter it as a bill none of the invoice information is being brought in and we have to manually enter each one. ...
  • AmandaMYOB's avatar
    AmandaMYOB
    28 minutes ago

    Hey all. 

    The team were able to release a hotfix last night to address this issue. Service should now be restored, thanks for your patience whilst we worked to resolve this.

     

Princess_R's avatar
Princess_R
MYOB Moderator
20 hours ago

Hi srequip2020,

 

Thanks for checking in. Keying this in by hand is a real drag. We haven't seen any other reports on this yet. I’d recommend hitting up our support team directly so they can take a look in real time. That way, they can see if it’s tied to the last incident and loop in our product team to investigate.

 

Cheers,

Princess

Marlyse's avatar
Marlyse
Trusted Cover User
20 hours ago

My client had this problem first but now the in-tray is empty on the desktop version, but we can see them in the online version.

Clients uses desktop so this is a huge inconvenience with the amount of documents in the intray.

Would be helpful for MYOB to investigate and fix.

 

 

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