Hi Hi_Ursula,
Four hours on the phone and still stuck, that's rough. Thanks for hanging in there. I know it’s a lot, especially with your reconciliations and GST reporting. Looks like the account linked to purchases is causing the payment to be allocated to RW, so updating your linked categories should be your first step to prevent more mix-ups. If deleting the payment throws an error, try reversing the original payment first, then record it again against the correct account.
I’ve checked your support case and followed up with the team handling it, so hopefully you’ll get an update today. I’m also dropping a link that explains the differences between online and desktop GST reporting.
Cheers,
Princess
