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Jenny-Accounts's avatar
Jenny-Accounts
Experienced Cover User
6 years ago
Solved

Qty "On Hand" is Zero, but Items List shows non zero value -4.44089209850063E-16

Can't create a purchase in MYOB AccountRight Premier AU 2019.4.0 for a particular inventory item.  AccountRight times out, and shuts down.    After Investigation of the inventory item, I see it has...
  • Steven_M's avatar
    Steven_M
    6 years ago

    Hi Jenny-Accounts 

     

    Thank you for providing that information.

     

    I've arranged for a script to be run over the company file from the cloud that has been known to aid clients with a similar situation.  We do recommend just closing down and reopening the company file.

     

    Do let us know how you get on and if you require further assistance.

Jenny-Accounts's avatar
Jenny-Accounts
Experienced Cover User
6 years ago

Hello Steven_M

 

Thank you for your prompt reply.   See my response to your questions below:

 

“Please note that if you do have any receive item transactions these would need to be converted into Bills before this process.”   No, presently there are no orders in our system, which show inventory as 'received'

 

 

“Go to Inventory>>Item List>>Inventoried tab, click to sort by On Hand (select the column heading). Ensure that no items are showing as having a negative on hand value.”  No items are showing as negative “on hand” value in “On Hand” column.

 

“Run the Inventory Value Reconciliation and check to ensure that there no invalid amounts. Invalid amounts being a negative or an item that has 0 on hand but a value in Inventory”  Inventory Reconciliation Report has been run, and checked, there are no negative amounts, nor are there any items with 0 on hand showing a non-zero value, even the problematic inventory item I report in thus support issue here is showing as a 0 quantity on hand, and a 0 value.

 

“Where the company file is stored i.e. online or local”  Stored ONLINE

 

“What the LAST FOUR DIGITS of the serial number is”6536”

Steven_M's avatar
Steven_M
Former Staff
6 years ago

Hi Jenny-Accounts 

 

Thank you for providing that information.

 

I've arranged for a script to be run over the company file from the cloud that has been known to aid clients with a similar situation.  We do recommend just closing down and reopening the company file.

 

Do let us know how you get on and if you require further assistance.

  • SusieP's avatar
    SusieP
    Experienced Cover User
    5 years ago

    Hi Stephen

    We are also having this problem. Appears on certain products when quantity on hand is 0 but not others. We think we can work around it by doing an inventory adjustment to add 1 (with value) and then record purchases, and then delete the inventory adjustment.

    However, I am concerned that is just masking the underlying problem on these products.

    Do you know why this happens?

    If we get you to run the script will that resolve it ongoing or will we have to have it run over the file periodically?

    • Steven_M's avatar
      Steven_M
      Former Staff
      5 years ago

      Hi SusieP 

       

      Generally, the situations are caused by issues to do with the histories of those items. The script we do have recalculates the history among other things. Most of the time its not something that a client has done that will cause the error more of a system related issue. With that being said, we do have that script available that we can run over company files. In some cases, it just needs to be run the once in other cases the issue may creep back into the file at which point we can run the script again.


      Should you require the script to be run at any stage, we just need for you to confirm the following information:

      • Where the company file is stored i.e. online or local
      • What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
      • What is the company file ID - Help>>About AccountRight
      • SusieP's avatar
        SusieP
        Experienced Cover User
        5 years ago

        Thanks Stephen

        I have conducted the checks. 

        There is one item showing negative on hand value when viewed in the Inventory>>Item List>>Inventoried tab - but it is one of the impacted products (showing 0 on hand when you view the product but showing -4.44089...E-16 in this view).

        Do I need to do a dummy adjustment to that product to enable you to run the script?

        If not, then there are no other issues and we would like the script run please.

        The details are:

        - file stored online

        - last four digits of serial #: 0544

        - Company file id: 13

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