We had MYOB do teamviewer so they could have a look for themselves. I showed them that all the setting were correct, they checked it and confirmed that our settup is correct.
All of our account customers are on 30 days from EOM. No matter what date we run our statements, our ageing totals at the bottom do not populate. They all get lumped together in "current"
They even tried logging into our file through the browser, generated their own statements and it still did not populate the ageing totals at the bottom.
We also cannot change to daily ageing as it messes up the totals, we need it to be monthly ageing.
The issue with us is that ours used to work fine. We have not changed anything on our end so it must have happened with one of their updates and it took us a while to notice that something wasnt right (customer complaint).
We have no other choice other than to keep sending our statements without the ageing totals populating. When customers complain, we just say its a MYOB problem.
Well I hope they have an resolution soon.
Good Luck
it's hard enough getting some customers to pay in a timely manner, without a built in excuse for them :-D
