Has anyone resolved this??? came on here to check for other people with the same issue. Used to work correctly here and now it hasnt for the last 4 months or so - any solution yet???
Hi.....it's always been a problem for me.
The only thing I can do so that this does not occur is to 1: change my reports & forms preferences to daily ageing periods prior to issuing customer statements.
Issue the statements, then change the preferences back to monthly ageing periods.
Hope that helps
Hi everyone,
If you’ve already double-checked all the invoice due dates and the statements still don’t match up, it’s best to give our team a shout so we can dig into it further. You can either pop in a support ticket through the MyAccount window or chat with our live support team via our virtual assistant MOCA.
Regards,
Genreve
