Forum Discussion

CarolDuncan's avatar
CarolDuncan
Experienced User
8 months ago
Solved

Editing a recurring transaction to update details causes system error

I've been updating some of our recurring sales transactions as some of the details have changed. Each time I try to save the update, it causes a system error: Obviously, I can work around and ju...
  • Doreen_P's avatar
    Doreen_P
    8 months ago

    Hi CarolDuncan,

     

    The ValidationException error on your recurring transactions sounds like a bit of a hiccup. No stress, there's a workaround for this. You can check out this handy guide for more info on how to troubleshoot and get things sorted.

     

    Cheers,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
8 months ago

Hi CarolDuncan,

 

The ValidationException error on your recurring transactions sounds like a bit of a hiccup. No stress, there's a workaround for this. You can check out this handy guide for more info on how to troubleshoot and get things sorted.

 

Cheers,

Doreen

ets1's avatar
ets1
Contributing User
6 months ago

This has been happening for months.  Just tried your workaround to no effect. 

Happens when editing from the Recurring Transactions list and also when editing directly from the transaction.

The more we pay, the fewer features we are able to use. Incredibly frustrating

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    6 months ago

    Hi ets1,

     

    Thanks, heaps for giving the workaround a go. If it’s still not sorting things out, best to reach out to our Live Chat team a buzz via our virtual assistant, MOCA or by submitting a support case via MyAccount  so we can dig a bit deeper for you. Happy to help get it sorted!

     

     

    Cheers,
    Shella

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