Forum Discussion

Aimee1's avatar
Aimee1
Contributing User
3 years ago

Purchase Order

Hi,   When creating a purchase order on the online version the Day and Month switch around when emailed to the customer.   When viewing the order before emailing it is correct.   How can I prev...
Komal_S's avatar
Komal_S
MYOB Staff
3 years ago

Hi Aimee1 

Can you check if it's being emailed according to the date format on your computer? If yes, please try changing it and check if the format is correct in the emailed purchase orders? 

  • gavin12345's avatar
    gavin12345
    Ultimate User
    15 days ago

    Hi jyt 

     

    What version of MYOB were you using in 2015 and 2016 - see Help  > About.  The data may have been purged if you were using AccountRight v19 at the time. If this is the case you would need to restore a pre-purge backup of the file to see the transactions that make up the account balance.

     

    Regards

    Gavin

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    15 days ago

    Hi jyt,

     

    If you're having trouble finding the details from 2015 and 2016 on your balance sheet, it could be that the data for those years isn't set to show in the report by default. You might need to adjust the date range in the report filter. 

     

    If you're still having trouble, reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can take a closer look on this.

     

    Regards,

    Sai

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Hi,

 

When creating a purchase order on the online version the Day and Month switch around when emailed to the customer.

 

When viewing the order before emailing it is correct.

 

How can I prevent the date from changing?

 

Thanks

","kudosSumWeight":0,"postTime":"2023-01-24T15:04:42.967+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:800751_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":240},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"

Hi,

 

When creating a purchase order on the online version the Day and Month switch around when emailed to the customer.

 

When viewing the order before emailing it is correct.

 

How can I prevent the date from changing?

 

Thanks

","customFields":[]},"Conversation:conversation:800751":{"__typename":"Conversation","id":"conversation:800751","solved":false,"topic":{"__ref":"ForumTopicMessage:message:800751"},"lastPostingActivityTime":"2023-02-02T11:40:05.911+11:00","lastPostTime":"2023-02-02T11:40:05.911+11:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:800751":{"__typename":"ModerationData","id":"moderation_data:800751","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:800751_1":{"__typename":"Revision","id":"revision:800751_1","lastEditTime":"2023-01-24T15:04:42.967+11:00"},"ForumReplyMessage:message:802009":{"__typename":"ForumReplyMessage","id":"message:802009","conversation":{"__ref":"Conversation:conversation:800751"},"author":{"__ref":"User:user:202751"},"revisionNum":1,"uid":802009,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"subject":"Re: Purchase Order","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:802009"},"parent":{"__ref":"ForumTopicMessage:message:800751"},"body":"

Hi Aimee1 

Can you check if it's being emailed according to the date format on your computer? If yes, please try changing it and check if the format is correct in the emailed purchase orders? 

","body@stringLength":"412","rawBody":"

Hi  

Can you check if it's being emailed according to the date format on your computer? If yes, please try changing it and check if the format is correct in the emailed purchase orders? 

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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