Forum Discussion

bookiwi66's avatar
bookiwi66
8 months ago

Receiving payments via credit card only not working

I am trying to receive a payment for an invoice online, the client can only pay this way being Government, however, both herself and myself when trying to do this receive an error that -

paynow.pmnts.io is blocked

paynow.pmnts.io refused to connect.

ERR_BLOCKED_BY_RESPONSE
 
I have tried 3 different browsers so unable to work this out. 
  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    8 months ago

    Hi, bookiwi66

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    We're sorry for the delayed response.

     

    We understand you're trying to receive online payment from a government client through paynow.pmnts.io, but both you and your client are encountering an error message stating "paynow.pmnts.io is blocked" and "ERR_BLOCKED_BY_RESPONSE.". This can be frustrating, especially since online payment is the preferred method for your client. 

     

    To correct the situation, please try using a different device or computer. Also, make sure the firewall is off, as this may block the website where you are trying to process the payment.

     

    Please let us know how it goes on your end.

     

    Best regards,

    Doreen