Forum Discussion

Hertzy1971's avatar
Hertzy1971
User
2 years ago

Reminder emails are being sent to clients after the client has paid an invoice in full

Is there a way to turn off email reminder notifications. Since the latest upgrade 2 of my clients have been sent reminder invoices to pay after they have fully paid the invoice! Embrassing and very u...
SamaraM's avatar
SamaraM
Former Staff
2 years ago

Hi Hertzy1971 


Welcome to the Community Forum, I'd be happy to look into this for you. 

 

Could you please send me the following details by Private Message:

  • Serial Number or Client ID of your previous subscription (if known)
  • Account name and primary contact name 
  • Screenshot with an example of an incorrect reminder that was sent 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.