Forum Discussion

Aust's avatar
Aust
Contributing User
7 months ago

Resetting Customer Average Days to Pay

We have incorrect average days to pay in MYOB, can this be reset or fixed. Is this a known issue in MYOB AccountRight?

3 Replies

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    7 months ago

    Hi Aust,

    Thank you so much for your post and my apologies for the late response. We acknowledge the issue regarding incorrect calculations displayed on Average Days to Pay. Currently, we don't have additional information for users experiencing unusually large numbers on a customer's card. We have communicated this matter to the relevant team, but as of now, there is no update on a fix for this issue. We appreciate your patience as we work towards a resolution.

    Feel free to post again if you have further queries and one of us will be happy to assist you.
    Regards,
    Earl

  • Sunni's avatar
    Sunni
    3 months ago

    Hi

    We also have incorrect average days to pay showing on some of our customers. Do you have any way of correcting this yet?

     

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      3 months ago

      Hi Sunni,

       

      Thank you for the post about the average days to pay issue. We acknowledge your concern, and our product development team is aware of the issue and is actively working to resolve it. We appreciate your patience and understanding.

       

       

      Regards,

      Sai